{"id":3658,"date":"2026-10-07T17:02:08","date_gmt":"2026-10-07T15:02:08","guid":{"rendered":"https:\/\/www.hotelaultia.com\/?page_id=3658"},"modified":"2026-10-07T17:23:11","modified_gmt":"2026-10-07T15:23:11","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.hotelaultia.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tTerms and Conditions<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General Terms and Conditions of Sale and Use - H\u00f4tel Aultia<\/h1>\n\t\t\t\t
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Last updated: 7 October 2026<\/strong><\/p>\n\n

Article 1 – Identification<\/h2>\n

The website www.hotelaultia.com<\/a> (hereinafter the “Website”) and H\u00f4tel Aultia (hereinafter the “Hotel”) are operated by HOTEL AULTIA, a SAS (simplified joint-stock company) with share capital of \u20ac20,000, registered with the Dieppe Trade and Companies Register (RCS) under number 991 086 703, whose registered office is at 55 rue Paul Bignon, 76260 Eu, France, intra-Community VAT number FR19991086703 (hereinafter the “Provider”).<\/p>\n

Establishment address: H\u00f4tel Aultia, 25 rue de la P\u00eache, 80460 Ault-Onival – France
Telephone: +33 3 22 30 04 04
Email: contact@hotelaultia.com<\/a><\/p>\n\n

Article 2 – Purpose and scope<\/h2>\n

These general terms and conditions of sale and use (hereinafter the “General Terms and Conditions”) govern the contractual relationship between the Provider and any person (hereinafter the “Customer”) who uses the Website or books a service offered by the Hotel, from the time of booking until departure from the Hotel.<\/p>\n

They apply to all bookings made online via the booking module accessible from the Website, by telephone, by email or directly at the Hotel reception desk, and to all services offered by the Hotel.<\/p>\n\n

Article 3 – Acceptance of the General Terms and Conditions<\/h2>\n

The Customer declares that they have read the General Terms and Conditions and the specific conditions of the selected rate before confirming their booking. For online bookings, acceptance is given by ticking the box provided for this purpose. Any confirmed booking constitutes full and unreserved acceptance of the General Terms and Conditions.<\/p>\n

The applicable General Terms and Conditions are those in force on the date the booking is confirmed. The Provider reserves the right to amend them at any time; the version in force is the one published on the Website.<\/p>\n

The Customer may save or print the General Terms and Conditions using the standard features of their web browser.<\/p>\n\n

Article 4 – Legal capacity<\/h2>\n

The Customer declares that they are of legal age and have full legal capacity to enter into an agreement under the General Terms and Conditions. The Customer is responsible for their use of the Website and for bookings made, both in their own name and on behalf of third parties, and guarantees the accuracy of the information provided.<\/p>\n\n

Article 5 – Booking<\/h2>\n

The Customer selects the services of their choice (room type, dates, number of guests, rate and any options). Before confirmation, a summary shows the details of the booking, the total price and the conditions of the selected rate; the Customer may then change or correct their selection.<\/p>\n

The contract is formed when the Customer confirms the booking and a booking number is assigned. A written confirmation setting out the essential details of the booking and the conditions of the selected rate is sent to the Customer by email. If this confirmation is not received, the Customer is asked to contact the Hotel.<\/p>\n

For rates subject to prepayment, the booking only becomes final once the payment has been accepted by the bank concerned. If the payment is declined, the booking is automatically cancelled.<\/p>\n\n

Article 6 – Rate conditions<\/h2>\n

The Hotel offers various rates, each subject to its own conditions (prepayment, guarantee, modification, cancellation, no-show). These conditions are communicated to the Customer before the booking is confirmed and are set out in the booking confirmation.<\/p>\n

In the event of any conflict between the General Terms and Conditions and the conditions of the selected rate set out in the booking confirmation, the latter shall prevail.<\/p>\n\n

Article 7 – Prices<\/h2>\n

Prices are quoted in euros, inclusive of all taxes (VAT included). They are valid for the dates and services displayed at the time of booking. The applicable price is the one stated in the booking confirmation.<\/p>\n

The tourist tax is not included in the price. It is collected directly by the Hotel during the stay, in accordance with the rates in force in the municipality of Ault.<\/p>\n

Any change to or introduction of statutory or regulatory taxes after the booking may be passed on in the price.<\/p>\n\n

Article 8 – Payment<\/h2>\n

When booking, the Customer provides the details of a valid bank card, in order to guarantee the booking or to make payment in accordance with the conditions of the selected rate. These details are transmitted via a secure payment platform.<\/p>\n

Depending on the conditions of the selected rate, all or part of the booking amount may be debited automatically from the card provided, at the time of booking or on a date prior to arrival specified in those conditions. The Customer expressly authorises the Hotel to make these debits, and to charge any fees due in the event of late cancellation or no-show, in accordance with the conditions of the selected rate.<\/p>\n

Services not paid for at the time of booking, as well as extras consumed on site, are payable at the Hotel no later than departure. Failing this, the Customer authorises the Hotel to debit the bank card provided as a guarantee.<\/p>\n

Accepted means of payment: bank card and bank transfer. Cash and ANCV holiday vouchers (ch\u00e8ques-vacances) are not accepted.<\/p>\n

For fraud prevention purposes, the Hotel may ask the Customer to present an identity document and the bank card used for the booking.<\/p>\n\n

Article 9 – Modification, cancellation and no-show<\/h2>\n

In accordance with Article L.221-28 12\u00b0 of the French Consumer Code (Code de la consommation), accommodation services provided on a specific date are not subject to the right of withdrawal.<\/p>\n

The options for modification and cancellation, the applicable deadlines and any fees depend on the selected rate and are set out in the booking confirmation. Some rates can be neither modified nor refunded.<\/p>\n

Any request for modification or cancellation must be sent to the Hotel in writing, by email to contact@hotelaultia.com<\/a> stating the booking number, or according to the procedure set out in the booking confirmation. Any modification is subject to availability and may result in a change in price.<\/p>\n

In the event of a cancellation giving entitlement to a refund, the sums already paid are returned to the Customer, less the cancellation fees provided for in the conditions of the selected rate.<\/p>\n

In the event of a no-show at the Hotel without prior cancellation, the fees provided for in the conditions of the selected rate are payable.<\/p>\n

Should the Hotel be unable to provide the booked room, the Provider undertakes to refund all sums paid in full or, with the Customer’s agreement, to rehouse the Customer in an establishment of at least an equivalent category, at no extra cost.<\/p>\n\n

Article 10 – Stay at the Hotel<\/h2>\n

Unless otherwise stated, rooms are available from 4pm on the day of arrival and must be vacated by 11am on the day of departure. Any late departure not agreed with the Hotel may be charged.<\/p>\n

The reception desk is closed from 1pm – 4pm. If the Customer expects to arrive outside reception opening hours, or late in the evening, the Customer is asked to contact the Hotel in advance on +33 3 22 30 04 04 or by email at contact@hotelaultia.com<\/a> to arrange their arrival.<\/p>\n

The Customer undertakes to use the room and the common areas reasonably and to comply with the house rules and the instructions displayed in the Hotel. Any behaviour contrary to safety, hygiene, the peace and quiet of other guests or public order may lead the Hotel to ask the Customer to leave the establishment, without compensation or refund.<\/p>\n

Any damage caused by the Customer may be charged to them.<\/p>\n

The Customer undertakes that the Wi-Fi access made available to them will not be used to reproduce, make available or communicate to the public works protected by copyright or related rights without the authorisation of the holders of those rights.<\/p>\n\n

Article 11 – Customer’s liability<\/h2>\n

The Customer is solely responsible for the information provided when booking. The Customer undertakes to use the Website and the booking services in accordance with the regulations in force and the General Terms and Conditions, and to pay the price of the services booked.<\/p>\n

Any irregular, incomplete or fraudulent booking or payment attributable to the Customer will result in the cancellation of the booking at the Customer’s expense, without prejudice to any civil or criminal proceedings.<\/p>\n\n

Article 12 – Provider’s liability<\/h2>\n

For online bookings, the Provider is bound by an obligation of means (best endeavours). The Provider cannot be held liable for difficulties in accessing the Website or for damage resulting from the use of the Internet (interruption, intrusion, viruses, loss of data).<\/p>\n

The photographs and descriptions shown on the Website are provided for information purposes only and are not contractually binding. Variations may occur, in particular due to changes in furniture or renovation work.<\/p>\n

The Website may contain links to third-party websites, for whose content the Provider is not responsible.<\/p>\n\n

Article 13 – Force majeure<\/h2>\n

Neither the Provider nor the Customer may be held liable for failure to perform their obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code (Code civil). Force majeure suspends the performance of the parties’ obligations for its duration.<\/p>\n\n

Article 14 – Personal data<\/h2>\n

The Hotel, as data controller, collects and processes the Customer’s personal data required to manage bookings, stays, invoicing and payments and, where applicable, for its marketing activities and satisfaction surveys. This data is intended for the Hotel and its technical service providers.<\/p>\n

The Customer has the right to access, rectify and erase their data, to restrict and object to its processing, and the right to data portability. The Customer may exercise these rights with the Hotel, by post to the establishment’s address or by email to contact@hotelaultia.com<\/a>. For more information, the Customer is invited to consult the privacy policy<\/a>.<\/p>\n

In accordance with Article L.223-2 of the French Consumer Code (Code de la consommation), the Customer may register free of charge on the Bloctel list to opt out of telephone canvassing (www.bloctel.gouv.fr<\/a>).<\/p>\n\n

Article 15 – Intellectual property<\/h2>\n

The Website and all its elements (texts, photographs, visuals, logos, trademarks) are protected by intellectual property law. Any reproduction or use, even partial, without the prior written authorisation of the Provider is prohibited. For more information, see the legal notice<\/a>.<\/p>\n\n

Article 16 – Evidence<\/h2>\n

Unless the Customer demonstrates a manifest error, the data recorded in the information systems of the Provider and of its booking and payment service providers shall constitute proof of the bookings and transactions made.<\/p>\n\n

Article 17 – Complaints<\/h2>\n

Any complaint relating to a booking or a stay must be sent to the Hotel as soon as possible, by email to contact@hotelaultia.com<\/a> or by post to: H\u00f4tel Aultia, 25 rue de la P\u00eache, 80460 Ault-Onival – France, stating the booking number.<\/p>\n\n

Article 18 – Consumer mediation<\/h2>\n

In accordance with Articles L.611-1 et seq. of the French Consumer Code (Code de la consommation), a Customer who is a consumer may refer any dispute with the Provider, free of charge, to a consumer mediator with a view to reaching an amicable settlement, after first sending a written complaint to the Hotel that has not received a satisfactory response.<\/p>\n

Competent mediator: M\u00e9diateur du Commerce Coop\u00e9ratif et Associ\u00e9 (MCCA)
By post: 77 rue de Lourmel, 75015 Paris
By email: servicemediation@mcca-mediation.fr<\/a>
Online: www.mcca-mediation.fr<\/a><\/p>\n\n

Article 19 – Governing law and jurisdiction<\/h2>\n

The General Terms and Conditions are governed by French law. They may be translated into other languages; in the event of any discrepancy, only the French version shall be authoritative.<\/p>\n

Failing an amicable settlement, including through mediation, any dispute shall be brought before the competent court under the ordinary rules of law.<\/p>\n\n

This English version is provided for information purposes only. In the event of any discrepancy, the French version shall prevail.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Last updated: 7 October 2026 Article 1 – Identification The website www.hotelaultia.com (hereinafter the “Website”) and H\u00f4tel Aultia (hereinafter the “Hotel”) are operated by HOTEL AULTIA, a SAS (simplified joint-stock company) with share capital of \u20ac20,000, registered with the Dieppe Trade and Companies Register (RCS) under number 991 086 703, whose registered office is at […]<\/p>\n","protected":false},"author":1,"featured_media":3024,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3658","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/pages\/3658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/comments?post=3658"}],"version-history":[{"count":1,"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/pages\/3658\/revisions"}],"predecessor-version":[{"id":3659,"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/pages\/3658\/revisions\/3659"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/media\/3024"}],"wp:attachment":[{"href":"https:\/\/www.hotelaultia.com\/en\/wp-json\/wp\/v2\/media?parent=3658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}